Privacy Policy

1. Data Controller

Data Controller:

ConnectWise Travel Hub (alralo-esim.online)
Sydney, Australia (Online Service)
Email: [email protected]
Phone: +61 2 8006 0303

The Data Controller is responsible for determining the purposes and means of processing personal data. As the Data Controller, ConnectWise Travel Hub is committed to upholding the principles of data protection and privacy.

2. Data Collected

ConnectWise Travel Hub collects specific types of information to provide and improve our services and to communicate effectively with our users. We limit data collection to what is necessary for these stated purposes.

Personal Data:

We collect personal identification information from Users only when they voluntarily submit such information to us. This typically occurs when Users interact with our contact form on the Site. The specific data collected through the contact form includes:

• Name: To address you properly in our communication.
• Email Address: To respond to your inquiry and provide necessary information.
• Message Content: The details of your inquiry or feedback, which helps us understand and address your needs.

Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities, such as receiving a direct response to an inquiry.

Non-Personal Data:

We do not collect any non-personal identification information, such as browser name, type of computer, or technical information about Users' means of connection to our Site (e.g., the operating system, the Internet service providers utilized), as we do not use third-party analytics or tracking tools.

3. Cookies and Local Storage

Our Site's use of cookies and local storage is strictly limited and designed to respect user privacy.

Cookie Consent:

The only instance where we utilize local storage (which functions similarly to cookies for this purpose) is to record your preference regarding our cookie consent banner. When you acknowledge or dismiss the cookie consent banner, a small piece of data is stored in your browser's local storage. This data simply indicates that you have seen and interacted with the banner, preventing it from reappearing unnecessarily on subsequent visits within a certain timeframe. This is a functional aspect of the website experience and does not track your personal activities or movements across the site.

No Tracking Cookies:

ConnectWise Travel Hub explicitly states that we do not use any tracking cookies, analytical cookies, or advertising pixels. Our Site does not track your online activities across different websites, nor does it gather information for targeted advertising or user profiling.

Third-Party Analytics:

There are no third-party analytics services (e.g., Google Analytics, Matomo) embedded on alralo-esim.online. Your browsing behavior on our Site remains private and is not shared with or processed by external analytics providers.

4. Legal Basis for Processing

Legal Basis:

Our processing of your personal data is based on your consent. When you submit an inquiry through our contact form, you are explicitly consenting to our collection and processing of your name, email address, and message content for the purpose of responding to your inquiry. Without this consent, we would be unable to provide a direct response. You have the right to withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

5. Data Sharing

Data Sharing Principles:

ConnectWise Travel Hub does not sell, trade, or rent Users' personal identification information to others. We do not share your personal data with third parties for marketing purposes.

Service Providers:

We do not currently employ third-party service providers that would require access to the personal data collected through our contact form. Should this change in the future, any such providers would be carefully vetted to ensure they meet our stringent data protection standards and would only be granted access to the minimum necessary information required to perform their specific functions on our behalf, under strict contractual obligations.

Legal Requirements:

We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend the rights or property of ConnectWise Travel Hub, or act in urgent circumstances to protect the personal safety of users of the Site or the public.

6. Retention Period

Data Retention:

We retain personal data collected through contact form inquiries for a limited period, typically up to 12 months. This retention period allows us to adequately address your inquiry, follow up if necessary, and maintain a record for operational efficiency and potential future reference related to your specific request. After this period, or once the purpose for which the data was collected has been fulfilled and there is no longer a legal or legitimate business need to retain it, your personal data will be securely deleted or anonymized.

7. Your Rights

Under applicable data protection laws, you have several rights concerning your personal data. ConnectWise Travel Hub is committed to facilitating the exercise of these rights.

Right to Access:

You have the right to request confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and certain information about the processing.

Right to Rectification:

You have the right to request the correction of inaccurate personal data concerning you and to have incomplete personal data completed.

Right to Erasure ('Right to be Forgotten'):

You have the right to request the erasure of personal data concerning you under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent.

Right to Restriction of Processing:

You have the right to request the restriction of processing of your personal data under certain conditions, for example, if you contest the accuracy of the data.

Right to Data Portability:

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us, where technically feasible.

Right to Object:

You have the right to object to the processing of your personal data, particularly in cases of direct marketing. As ConnectWise Travel Hub does not engage in direct marketing using your collected data, this right primarily applies to other legitimate interest processing, which is not currently applicable to our contact form data.

Withdrawal of Consent:

Where processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the legally required timeframe.

8. Right to Complain

Should you have concerns about our data handling practices, you have the right to lodge a complaint with a supervisory authority.

Supervisory Authority:

If you believe that your data protection rights have been violated, you have the right to complain to the relevant data protection supervisory authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC). For individuals located in other jurisdictions, you may contact your local data protection authority. We encourage you to contact us first so we can attempt to resolve your concerns directly.

9. Changes to This Privacy Policy

ConnectWise Travel Hub has the discretion to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. Your continued use of the Site after any such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by the modified Privacy Policy.

Last updated: 26 October 2023

10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at: